On my way back to my car on 16 January 2013 at ORTAMBO Airport this happened when paying for parking  to about 5 of us

Parking lot 3 @ortambo_int not giving change.. 5 people lost R5 including me and they asking us to all look for the parking office!

— Wesley Madziva (@WeszMadz) January 16, 2013

ORTAMBO responded

Here is evidence.. Fix it “@ortambo_int: @WeszMadz pls DM your cell to us so we can contact you immediately” pic.twitter.com/e0qeVH9z

— Wesley Madziva (@WeszMadz) January 16, 2013

Quick Response, they really want to help, I’m thinking, Yeah Right

@WeszMadz We would like to send someone out to come and assist you. Please could you advise on your specific location?

— ORTambo (@ortambo_int) January 16, 2013

This is getting serious now, they want to refund the R5

@WeszMadz Please DM us your email address so we can get in contact and ensure the monies overpaid is refunded.

— ORTambo (@ortambo_int) January 16, 2013

By then I had left the change and the building 

I have left.. @ortambo_int

— Wesley Madziva (@WeszMadz) January 16, 2013

Three Weeks Later……

I land at ORTAMBO from one of my business trips and I check-in on FourSquare and send the check in to Twitter

We here (at @ortambo_int w/ 10 others) http://t.co/z21es8ph

— Wesley Madziva (@WeszMadz) February 8, 2013

And then this happens! 

@WeszMadz Evening Wesz. Are you flying in or out. Any further problems with parking pay point since the last incident?

— ORTambo (@ortambo_int) February 8, 2013

Yoh! U remembered “@ortambo_int: Evening Wesz. Are you flying in or out. Any further problems with parking pay point since the last incident

— Wesley Madziva (@WeszMadz) February 8, 2013

@WeszMadz of course we remembered, you are important to us and we don't like unhappy customers. Glad you are impressed 🙂

— ORTambo (@ortambo_int) February 8, 2013

Howz that for Customer Experience, Use of Social Media. Am still wondering how they remembered after three weeks