Last year KLM had been committing little acts of kindness because they wanted to discover how happiness spreads. Have a look to see what happened..
[youtube=http://www.youtube.com/watch?v=pqHWAE8GDEk]
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This brought a greater smile to my permanent smiley face. I had a similar experience on Qatar airline, I used this airline to travel to South Korea. This was in the form of a meal. I am allergic to pork and instead of being given some bland meal, I was treated to dine in the upper deck of the flight like an MVP. It was great and since then I am loyal customer. One act can really change one’s perception of an airline and build a lasting relationship with them.
It was really great. I still cannot get over it. It also motivated me to work towards my greater goals and afford flying on the top deck and to come back home and motivate others to reach this point and go beyond it.